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Return on Customer: A new metric of value creation — Return on investment by itself is not good enough
Don Peppers,Martha RogersVolume:
7
Language:
english
Journal:
Journal of Direct, Data and Digital Marketing Practice
DOI:
10.1057/palgrave.dddmp.4340538
Date:
April, 2006
File:
PDF, 298 KB
english, 2006