A great place to shop, work and invest: Measuring and managing the service profit chain at Sears Canada
M Norquist,M Gilbert,R King,R Brown,P ClarkeVolume:
3
Language:
english
Journal:
Journal of Direct, Data and Digital Marketing Practice
DOI:
10.1057/palgrave.im.4340136
Date:
January, 2002
File:
PDF, 444 KB
english, 2002