Understanding Guest Tolerance and the Role of Cultural...

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Journal of Hospitality Marketing & Management 2017 / 06

Understanding Guest Tolerance and the Role of Cultural Familiarity in Hotel Service Failures

Trianasari, Nana, Butcher, Ken, Sparks, Beverley
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Language:
english
Journal:
Journal of Hospitality Marketing & Management
DOI:
10.1080/19368623.2017.1329677
Date:
June, 2017
File:
PDF, 1.67 MB
english, 2017
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