Triaging overflow: A case study of the ‘Gateway Assessment’...

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European Management Journal 2017 / 6

Triaging overflow: A case study of the ‘Gateway Assessment’ in the UK Citizens Advice Service

Kirwan, Samuel, McDermont, Morag, Evans, Sue
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Language:
english
Journal:
European Management Journal
DOI:
10.1016/j.emj.2017.06.007
Date:
June, 2017
File:
PDF, 332 KB
english, 2017
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