Customer perception measures driving financial performance: theoretical and empirical work for a large decentralized banking group
Eklof, Jan, Hellstrom, Katerina, Malova, Aleksandra, Parmler, Johan, Podkorytova, Olga, Edgeman, RickLanguage:
english
Journal:
Measuring Business Excellence
DOI:
10.1108/MBE-12-2016-0059
Date:
July, 2017
File:
PDF, 515 KB
english, 2017