[IEEE 2017 29th Chinese Control And Decision Conference...

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[IEEE 2017 29th Chinese Control And Decision Conference (CCDC) - Chongqing, China (2017.5.28-2017.5.30)] 2017 29th Chinese Control And Decision Conference (CCDC) - Influence of waiting times on customer loyalty and queueing behavior in call centers

Liu, Shu-an, Gong, Jun, Ma, Luping, Yu, Miao
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Year:
2017
Language:
english
DOI:
10.1109/CCDC.2017.7978688
File:
PDF, 110 KB
english, 2017
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