Measurement of perceived service quality in higher education institutions: a review of HEdPERF scale use
Silva, Danilo Soares, Moraes, Gustavo Hermínio Salati Marcondes d, Makiya, Ieda Kanashiro, Cesar, Francisco Ignácio Giocondo, Dalrymple, JohnLanguage:
english
Journal:
Quality Assurance in Education
DOI:
10.1108/QAE-10-2016-0058
Date:
July, 2017
File:
PDF, 533 KB
english, 2017