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Public Relations Review 2017 / 8

Denial outperforms apology in repairing organizational trust despite strong evidence of guilt

Fuoli, Matteo, van de Weijer, Joost, Paradis, Carita
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Language:
english
Journal:
Public Relations Review
DOI:
10.1016/j.pubrev.2017.07.007
Date:
August, 2017
File:
PDF, 369 KB
english, 2017
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