The Impact of Internal Service Quality on Preventable...

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Production and Operations Management 2017 / 07

The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals

Zheng, Sarah, Tucker, Anita L, Ren, Z. Justin, Heineke, Janelle, McLaughlin, Amy, Podell, Aubrey L
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Language:
english
Journal:
Production and Operations Management
DOI:
10.1111/poms.12758
Date:
July, 2017
File:
PDF, 884 KB
english, 2017
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