When the relationships fail: A microperspective on consumer...

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When the relationships fail: A microperspective on consumer responses to service failure

Li, Zongchao Cathy, Stacks, Don
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Language:
english
Journal:
Journal of Public Relations Research
DOI:
10.1080/1062726X.2017.1356310
Date:
August, 2017
File:
PDF, 1.53 MB
english, 2017
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