Understanding consumer's responses to negative emotions related to crowding on satisfaction and impulse purchase in retail: the mediating role of coping
Ferreira, Marlette Cassia Oliveira, Brandão, Marcelo Moll, Bizarrias, Flavio SantinoLanguage:
english
Journal:
Revista de Administração
DOI:
10.1016/j.rausp.2017.08.005
Date:
September, 2017
File:
PDF, 759 KB
english, 2017