[Advances in Library Administration and Organization] Emotion in the Library Workplace Volume 37 || Emotional Intelligence: A Framework for the Competencies and Traits of Reference and User Services Librarians
Hines, Samantha Schmehl, Matteson, Miriam L.Volume:
10.1108/S0
Year:
2017
Language:
english
DOI:
10.1108/S0732-067120170000037007
File:
PDF, 271 KB
english, 2017