Assessing customer satisfaction and loyalty in the retail...

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International Journal of Quality & Reliability Management 2017 / 09

Assessing customer satisfaction and loyalty in the retail sector

Biscaia, Ana Rita, Rosa, Maria J., Moura e Sá, Patrícia, Sarrico, Cláudia S., van der Wiele, Ton
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Language:
english
Journal:
International Journal of Quality & Reliability Management
DOI:
10.1108/IJQRM-03-2015-0039
Date:
September, 2017
File:
PDF, 819 KB
english, 2017
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