Service fitness ladders: improving business performance in...

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International Journal of Operations & Production Management 2017 / 08

Service fitness ladders: improving business performance in low cost and differentiated markets

Hill, Alex, Cuthbertson, Richard, Laker, Benjamin, Brown, Steve, Brown, Steve, Doran, Des
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Language:
english
Journal:
International Journal of Operations & Production Management
DOI:
10.1108/IJOPM-03-2016-0142
Date:
August, 2017
File:
PDF, 993 KB
english, 2017
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