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Stressor effects of negative online reviews on anger and burnout in the restaurant industry
Weber, Karin, Bradley, Graham L., Sparks, Beverley, Okumus, Fevzi, Okumus, FevziLanguage:
english
Journal:
International Journal of Contemporary Hospitality Management
DOI:
10.1108/ijchm-10-2016-0560
Date:
October, 2017
File:
PDF, 610 KB
english, 2017