Giving back the “self” in self service: customer...

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Journal of Services Marketing 2017 / 10

Giving back the “self” in self service: customer preferences in self-service failure recovery

Collier, Joel E., Breazeale, Michael, White, Allyn
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Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/JSM-07-2016-0259
Date:
October, 2017
File:
PDF, 279 KB
english, 2017
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