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A contingency model of “Face” loss in service encounters: an Eastern cultural context
Akkawanitcha, Chuanchuen, Patterson, Paul G.Volume:
27
Language:
english
Journal:
Journal of Service Theory and Practice
DOI:
10.1108/JSTP-03-2016-0055
Date:
November, 2017
File:
PDF, 503 KB
english, 2017