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[Research on Emotion in Organizations] Functionality, Intentionality and Morality Volume 3 || Chapter 8 Emotion Management in Cross-Cultural Perspective: “Smile Training” in Japanese and North American Service Organizations
Raz, Aviad E.Year:
2007
Language:
english
DOI:
10.1016/S1746-9791(07)03008-8
File:
PDF, 218 KB
english, 2007