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Learning lessons from the analysis of patient complaints relating to staff attitudes, behaviour and communication, using the concept of emotional labour
Hogg, Rhona, Hanley, Janet, Smith, PamLanguage:
english
Journal:
Journal of Clinical Nursing
DOI:
10.1111/jocn.14121
Date:
October, 2017
File:
PDF, 1.26 MB
english, 2017