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All in the name of change: effects of organizational change on performance measures of customer service in the health care industry
Tang, Thomas Li-Ping, Timmer, Linda S.Volume:
11
Language:
english
Journal:
International Journal of Organization Theory & Behavior
DOI:
10.1108/ijotb-11-02-2008-b004
Date:
March, 2008
File:
PDF, 176 KB
english, 2008