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Facilitating Coordination in Customer Support Teams: A Framework and Its Implications for the Design of Information Technology
Rathnam, Sukumar, Mahajan, Vijay, Whinston, Andrew B.Volume:
41
Language:
english
Journal:
Management Science
DOI:
10.1287/mnsc.41.12.1900
Date:
December, 1995
File:
PDF, 2.35 MB
english, 1995