The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers
Moser, Sabine, Schumann, Jan H., von Wangenheim, Florian, Uhrich, Fabian, Frank, FelixLanguage:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670517752458
Date:
January, 2018
File:
PDF, 300 KB
english, 2018