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[IEEE 2017 IEEE Second Ecuador Technical Chapters Meeting (ETCM) - Salinas, Ecuador (2017.10.16-2017.10.20)] 2017 IEEE Second Ecuador Technical Chapters Meeting (ETCM) - A proposal for implementation of ITIL incident management process in SMEs
Lema-Moreta, Lohana, Calvo-Manzano, JoseYear:
2017
Language:
english
DOI:
10.1109/ETCM.2017.8247494
File:
PDF, 464 KB
english, 2017