Designing Lean Processes With Improved Service Quality: An...

Designing Lean Processes With Improved Service Quality: An Application in Financial Services

Li, Gang, Field, Joy M., Davis, Mark M.
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Volume:
24
Language:
english
Journal:
Quality Management Journal
DOI:
10.1080/10686967.2017.11918497
Date:
January, 2017
File:
PDF, 421 KB
english, 2017
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