Effects of Service Recovery on Customer Satisfaction and...

The Anthropologist 2014 / 05 Vol. 17; Iss. 3

Effects of Service Recovery on Customer Satisfaction and Relationship Retention in Catering Industry

Chueh, Ting-Yu, Wang, Jeng-Hwan, Liao, Hsin-Hsing
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Volume:
17
Language:
english
Journal:
The Anthropologist
DOI:
10.1080/09720073.2014.11891500
Date:
May, 2014
File:
PDF, 256 KB
english, 2014
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