Testing the Superiority and Dimensionality of SERVQLAL vs. SERVPERF in Higher Education
Bayraktaroglu, Gul, Atrek, BanuVolume:
17
Language:
english
Journal:
Quality Management Journal
DOI:
10.1080/10686967.2010.11918260
Date:
January, 2010
File:
PDF, 396 KB
english, 2010