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Journal of Quality Assurance in Hospitality & Tourism 2018 / 03

Consumer Information Overload and the Need to Prompt Script Deviations

Magnini, Vincent P., Dallinger, Ioana
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Language:
english
Journal:
Journal of Quality Assurance in Hospitality & Tourism
DOI:
10.1080/1528008X.2016.1230038
Date:
March, 2018
File:
PDF, 1.02 MB
english, 2018
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