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Survey feedback improves service quality perceptions among employees of an NGO: an organizational-level positive intervention
Molan, Ingrid, Martínez-Tur, Vicente, Peñarroja, Vicente, Moliner, Carolina, Gracia, EstherLanguage:
english
Journal:
European Journal of Work and Organizational Psychology
DOI:
10.1080/1359432X.2017.1420645
Date:
December, 2017
File:
PDF, 1.18 MB
english, 2017