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Organisational Citizenship Behaviour from the Service Customer's Perspective: A Scale Development and Validation
Fernndez-Sabiote, Estela, Romn, SergioVolume:
47
Language:
english
Journal:
International Journal of Market Research
DOI:
10.1177/147078530504700303
Date:
May, 2005
File:
PDF, 83 KB
english, 2005