Matching service failures and recovery options toward...

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Service Industries Journal 2018 / 03

Matching service failures and recovery options toward satisfaction

Cantor, Victor John M., Li, Richard C.
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Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642069.2018.1450868
Date:
March, 2018
File:
PDF, 2.12 MB
english, 2018
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