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The Cornell School of Hotel Administration on Hospitality (Cutting Edge Thinking and Practice) || The Essence of Hospitality and Service

Sturman, Michael C., Corgel, Jack B., Verma, Rohit
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Volume:
10.1002/97
Year:
2012
Language:
english
DOI:
10.1002/9781119200901.ch2
File:
PDF, 78 KB
english, 2012
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