The Long-Term Impact of Service Failure and Recovery

Cornell Hospitality Quarterly 2018 / 03

The Long-Term Impact of Service Failure and Recovery

Norvell, Tim, Kumar, Piyush, Dass, Mayukh
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Language:
english
Journal:
Cornell Hospitality Quarterly
DOI:
10.1177/1938965518762835
Date:
March, 2018
File:
PDF, 278 KB
english, 2018
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