The Effects of Experienced Customer Incivility on...

The Effects of Experienced Customer Incivility on Employees’ Behavior Toward Customers and Coworkers

Kim, Haemi, Qu, Hailin
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Language:
english
Journal:
Journal of Hospitality & Tourism Research
DOI:
10.1177/1096348018764583
Date:
March, 2018
File:
PDF, 159 KB
english, 2018
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