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The Influence of Personality Traits and Resilience on Burnout among Customer Service Representatives in a Call Centre
Kotzé, Martina, Lamb, ShannonVolume:
32
Language:
english
Journal:
Journal of Social Sciences
DOI:
10.1080/09718923.2012.11893074
Date:
September, 2012
File:
PDF, 273 KB
english, 2012