Evaluating car centre service quality with modified Kano...

Cogent Business & Management 2018 / 2 Vol. 5; Iss. 1

Evaluating car centre service quality with modified Kano model based on the first-time buyer’s age

Chen, Yen Hsun, Chou, Ying Liang, Tsai, Chung Lin, Chang, Han Chao, Liu, Shaofeng
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Volume:
5
Language:
english
Journal:
Cogent Business & Management
DOI:
10.1080/23311975.2018.1441593
Date:
February, 2018
File:
PDF, 663 KB
english, 2018
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