What do customers expect of travel agent–customer...

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Journal of Travel & Tourism Marketing 2018 / 05

What do customers expect of travel agent–customer interactions? Measuring and improving customer experience in interactions with travel agents

Wu, Yu-Chi, Lee, Hsiang-Ming, Liao, Pin-Ru
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Language:
english
Journal:
Journal of Travel & Tourism Marketing
DOI:
10.1080/10548408.2018.1468853
Date:
May, 2018
File:
PDF, 1.15 MB
english, 2018
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