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The Palgrave Handbook of Knowledge Management || Managing Knowledge and Learning for Process Improvement: A Software-Mediated Process Assessment Approach for IT Service Management
Syed, Jawad, Murray, Peter A., Hislop, Donald, Mouzughi, YusraVolume:
10.1007/97
Year:
2018
Language:
english
DOI:
10.1007/978-3-319-71434-9_25
File:
PDF, 400 KB
english, 2018