A Hybrid GDM-SERVQUAL-QFD Approach for Service Quality...

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Engineering Management Journal 2018 / 05

A Hybrid GDM-SERVQUAL-QFD Approach for Service Quality Assessment in Hospitals

Raziei, Zohreh, Torabi, S. Ali, Tabrizian, Siavash, Zahiri, Behzad
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Language:
english
Journal:
Engineering Management Journal
DOI:
10.1080/10429247.2018.1443670
Date:
May, 2018
File:
PDF, 1.66 MB
english, 2018
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