Transformational leadership and service recovery...

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International Journal of Hospitality Management 2018 / 6

Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture

Luo, Anqi, Guchait, Priyanko, Lee, Lindsey, Madera, Juan M.
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Language:
english
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2018.06.011
Date:
June, 2018
File:
PDF, 334 KB
english, 2018
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