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[Springer Proceedings in Business and Economics] Customization 4.0 || Design and Development of the CEM-Dashboard: A Diagnostic Tool to Determine Your Current Position and Improvement Directions in Customer Experience Management
Hankammer, Stephan, Nielsen, Kjeld, Piller, Frank T., Schuh, Günther, Wang, NingVolume:
10.1007/97
Year:
2018
Language:
english
DOI:
10.1007/978-3-319-77556-2_25
File:
PDF, 317 KB
english, 2018