Business Process Mapping Workbook (Improving Customer...

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Business Process Mapping Workbook (Improving Customer Satisfaction) || Process Identification

Jacka, J. Mike, Keller, Paulette J.
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Volume:
10.1002/97
Year:
2012
Language:
english
DOI:
10.1002/9781119198406.ch3
File:
PDF, 379 KB
english, 2012
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