Modeling the determinants of customer satisfaction for...

Journal of the Academy of Marketing Science 1997 / WIN Vol. 25; Iss. 1

Modeling the determinants of customer satisfaction for business-to-business professional services

Paul G. Patterson, Lester W. Johnson, Richard A. Spreng
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Volume:
25
Language:
english
Pages:
14
DOI:
10.1007/bf02894505
Date:
January, 1997
File:
PDF, 1.47 MB
english, 1997
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