Drivers of Customers’ Reactions to Service Failures: The...

Drivers of Customers’ Reactions to Service Failures: The Israeli Experience

Shoham, Aviv, Gavish, Yossi, Segev, Sigal
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Volume:
4
Language:
english
Journal:
International Journal of Psychological Studies
DOI:
10.5539/ijps.v4n1p76
Date:
February, 2012
File:
PDF, 250 KB
english, 2012
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