Trust recovery tactics after double deviation: better sooner than later?
Pacheco, Natalia Araujo, Pizzutti, Cristiane, Basso, Kenny, Van Vaerenbergh, YvesJournal:
Journal of Service Management
DOI:
10.1108/JOSM-02-2017-0056
Date:
August, 2018
File:
PDF, 317 KB
2018