Customers’ emotions in real time: measuring affective...

International Journal of Culture Tourism and Hospitality Research 2018 / 06 Vol. 12; Iss. 2

Customers’ emotions in real time: measuring affective responses to service and relationship quality at the reception desk

Nordhorn, Christian, Scuttari, Anna, Pechlaner, Harald
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Volume:
12
Language:
english
Journal:
International Journal of Culture, Tourism and Hospitality Research
DOI:
10.1108/IJCTHR-06-2017-0072
Date:
June, 2018
File:
PDF, 188 KB
english, 2018
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