Empirical Study on Multi-Channel Service Quality and...

Empirical Study on Multi-Channel Service Quality and Customer Loyalty of Retailers

Yong-zhi, Qi
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Volume:
12
Language:
english
Journal:
Journal of Electronic Commerce in Organizations
DOI:
10.4018/jeco.2014100101
Date:
October, 2014
File:
PDF, 670 KB
english, 2014
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