The Impact of Complaints' Handling on Customers' Satisfaction: Empirical Study on Commercial Banks' Clients in Jordan
Shammout, Mohammad Z., Haddad, Shafig I.Volume:
7
Language:
english
Journal:
International Business Research
DOI:
10.5539/ibr.v7n11p203
Date:
October, 2014
File:
PDF, 463 KB
english, 2014