Personality as predictor of customer service centre agent performance in the banking industry: An exploratory study
Blignaut, Linda, Ungerer, Leona M., Muller, HeleneVolume:
14
Language:
english
Journal:
SA Journal of Human Resource Management
DOI:
10.4102/sajhrm.v12i1.607
Date:
October, 2014
File:
PDF, 1.14 MB
english, 2014