Satisfaction du client et efficience du personnel en...

Satisfaction du client et efficience du personnel en contact dans la relation de service

Meyssonnier, François, Zakar, Mehdi
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Volume:
112
Year:
2016
Journal:
Recherches en Sciences de Gestion
DOI:
10.3917/resg.112.0059
File:
PDF, 878 KB
2016
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