Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks
Eklof, Jan, Podkorytova, Olga, Malova, AleksandraLanguage:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2018.1504621
Date:
August, 2018
File:
PDF, 676 KB
english, 2018